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I tried to reset my password, but haven't received a password reset email. Help!

Troubleshoot missing password reset emails with these quick steps.

If you've attempted to reset your password but haven't received the reset email, here are a few steps to ensure you're checking the right places and that your account information is correct:

  1. Verify Email Address Accuracy: Ensure that the email address you entered matches the one you registered with. Remember, our system is case-sensitive; verify that all letters are correctly cased.

  2. Check Junk and Spam Folders: Sometimes emails can be mistakenly filtered out. Please check your junk mail and spam folders for the password reset email. Adding no-reply@insticator.com / no-reply@cool.co to your email's safe senders list can also prevent this issue.

  3. Search Your Email: To find the password reset email more efficiently, search your email folders for messages from no-reply@insticator.com / no-reply@cool.co.

Following these steps should help resolve issues with not receiving a password reset email. If you continue to experience difficulties, please contact our support team at commenting-help@cool.co for further assistance.