---
title: I am not receiving any email notifications for my comments. What could be the problem?
description: Find out how to ensure that email notifications from Insticator are properly reaching your inbox.
---

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 Guides and solutions for users of COOL Media's Commenting Unit.

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1. [Help Center](https://help.cool.co/knowledge?hsLang=en)
2. [Email Notifications](https://help.cool.co/knowledge/email-notifications?hsLang=en)

# I am not receiving any email notifications for my comments. What could be the problem?

## Find out how to ensure that email notifications from COOL Media are properly reaching your inbox.

If you're expecting email notifications from COOL Media but haven't received any, there are a few key things to check. COOL Media sends email notifications to the email address linked with your commenting account whenever another user replies to your comments. Here's how to troubleshoot and ensure you're set up to receive these notifications:

The primary reason you might miss out on notifications is if emails from our system (sent from no-reply@insticator.com / no-reply@cool.co) are being redirected to your spam or junk mail folder. To prevent this:

- Please check your spam or junk mail folder for any emails from no-reply@insticator.com / no-reply@cool.co.
- Add no-reply@insticator.com / no-reply@cool.co to your email's whitelist or safe sender list to ensure future notifications arrive in your inbox.

To double-check and adjust your email notification settings:

1. Access your profile by clicking on your username, then select '**View My Profile**'.  
   ![View Profile upd](https://help.cool.co/hs-fs/hubfs/View%20Profile%20upd.png?width=655&height=270&name=View%20Profile%20upd.png)
2. Click on the '**Settings**' button.  
   ![Settings upd](https://help.cool.co/hs-fs/hubfs/Settings%20upd.png?width=655&height=461&name=Settings%20upd.png)
3. Locate the **Notifications** section and find the toggle for Email Notifications. Ensure this toggle is set to **on**, indicating that you're opted in to receive email notifications.  
   ![emails on upd](https://help.cool.co/hs-fs/hubfs/emails%20on%20upd.png?width=655&height=585&name=emails%20on%20upd.png)

By following these steps, you can troubleshoot and adjust your settings to ensure you don't miss out on important updates and replies to your comments.

 

If you're having trouble receiving email notifications, our support team is here to help! Please feel free to contact us at **commenting-help@cool.co**.

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- [Posting Comments](https://help.cool.co/knowledge/posting-comments?hsLang=en)
- [Interacting with Comments](https://help.cool.co/knowledge/interacting-with-comments?hsLang=en)
- [Email Notifications](https://help.cool.co/knowledge/email-notifications?hsLang=en)
- [Troubleshooting](https://help.cool.co/knowledge/troubleshooting?hsLang=en)

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